Shipping policy
Order Policies
Samples
De La Gente offers a complimentary 0.5 lb coffee sample per customer (one-time only). For larger samples additional cost will apply.
Coffee and shipping cost
Prices listed in our wholesale shop (the minimum order is 10 lbs.)—for both coffee and shipping—represent the best available rates. No additional discounts are applicable.
Order processing method and payment
Orders submitted via email, phone, or WhatsApp must be paid in full at the time of purchase.
For orders exceeding 55 lbs, contact us at sales@dlgcoffee.org for further assistance.
Processing time
All orders received on Tuesday before 5:00 PM EST will be processed and shipped the following day. Orders are not shipped or delivered on holidays.
Order changes before shipping
De La Gente does not hold accountable for incorrect coffee selections. Any changes must be requested before the cutoff time (Tuesday before 5:00 PM EST); no modifications can be made once the order has been shipped.
For changes requested after delivery, additional fees may apply, including return shipping labels and re-shipping costs.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
While we cannot guarantee delivery times on behalf of the carrier, estimated delivery is typically between 4 and 7 business days after shipment.
Replacement & refund policy
If your order arrives incorrectly or there is a mistake, please contact us within 7 days of delivery at sales@dlgcoffee.org with your order number and photos. We will evaluate the situation and provide an appropriate solution. Orders reported after 7 days are not eligible for replacements or refunds.
Damages and lost packages
De La Gente is not liable for products damaged or lost during shipping. However, we can assist you with filing a claim with the shipping carrier. Make sure to save all packaging materials, damaged items and photos.
Incorrect shipping address
Customers are responsible for providing an accurate shipping address at checkout. Orders shipped to address incorrectly provided are not eligible for refunds or re-shipment unless otherwise approved by our team.
Contact us
If you have any questions about this Shipping Policy, please contact us at sales@dlgcoffee.org